After placing your order, you should receive an order confirmation via email. If you haven’t received it, please check your spam folder as well.
If the confirmation email is still missing, the most common reason is a typo in your email address. In that case, please contact our customer service team so we can assist you. To locate your order in our system as quickly as possible, please provide the following details in your request:
- Full name and address used when placing the order
- Payment method
- Order value
- Order date and time
You can contact us in the way that suits you best:
Contact Form: Submit a request
Email: service@juniqe.com
Phone: Monday to Friday, 9:30 AM – 5:00 PM
DE: +49 (0) 30 22385614
UK: +44 (0) 20 34990238