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  2. Order, Shipping, Returns

Order, Shipping, Returns

Orders

  • I need a last-minute gift - what can I order?
  • How can I change my delivery address?
  • Can I use my gift voucher more than once if there is a remaining balance?
  • Can I use both a discount code and a gift card on one order?
  • Where is my order? When will my order arrive?
  • I haven’t received my order confirmation – what should I do?
See all 13 articles

Shipping

  • What are the shipping costs?
  • What are the delivery times?
  • Which countries do you ship to?
  • Can I choose the shipping carrier?
  • Tracking link not working?

Returns

  • What is your returns and exchanges policy?
  • What should I do if my order arrived damaged?
  • My order was returned to sender – What happens next?
  • Can I return my order?
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