Not to worry, we have a solution for that - we have developed a system that gives you several options to choose from and allows you to select what makes you happiest without having to write to customer service.
To log in to our returns centre you need the following information:
- Order number
- Email address
- Zip code as entered in the shipping address
It is very important that the information you enter in these three fields is an exact match with the information that you entered upon placing your order. So make sure that everything is spelt correctly and that there are no unnecessary spaces before or after the text.
Your order number is 11 digits long.
Once you've submitted your return to our Smart Returns Centre, we'll be in touch within the next 2 working days to process your request.
Please note: As we produce on-demand and every item is made especially for you, we have to charge a processing fee of 7,50€ if you decide against the return alternatives, this amount will be deducted directly from your refund.