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  1. Help Center
  2. Order, Shipping, Returns

Order, Shipping, Returns

Orders

  • Where is my order?
  • Where is my order confirmation?
  • Shipping costs
  • Change delivery address
  • Merge or combine orders
  • Does my order go straight into production?
See all 12 articles

Shipping

  • Express Shipping (new)
  • Tracking doesn't work
  • Can I choose the carrier myself?
  • Can I pick up my order at your address?
  • Shipping to German "Packstations"
  • Which countries do you ship to?
See all 13 articles

Returns

  • I would like to exchange my order
  • I have not received a return label
  • Confirmation of returned item(s)
  • Returns Centre does not work
  • What are the conditions for a return?
  • Why was my order returned to JUNIQE?
See all 10 articles

Order complaint (for example faulty or missing product)

  • Wrong item received
  • Product not as expected
  • Product arrived damaged
  • Package arrived late
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